forwarding orders to the back-office, pulling stock and quantities to the front-office) can start around $15k (including the platform's one-time license fee), especially for those that we've already developed robust connectors for. Since the endpoints expose what is accessible to each connector, those applications with robust, well-defined APIs allow you to integrate more quickly and at a much lower cost. Triggering custom quotes, accelerated workflows and faster management decisions.Delivering customer-centric tools for order fulfillment, support requests and ticketing applications.Automating line of business applications to foster seamless connections with multiple databases and internal management systems.

Generating customized reports and 360-degree views of each customer’s profile and real-time actions.

Generating customized email, marketing promotions and newsletter marketing.

The costs of staff intervention also raise human capital costs and prevent staff from pursuing revenue-generating tasks. If customers must contact sales or customer service staff frequently to troubleshoot problems with orders, get answers to simple questions or manage other issues with their accounts, the hidden and labor costs can be tremendous.Ĭompanies routinely lose orders, fail to upsell accounts and frustrate customers when self-service eCommerce applications don’t work seamlessly with back-office data, pricing and automation.

The usefulness of both CRM and ERP software depends on how efficiently business process automation works, and that depends on how fully the software is integrated into operations. Shipping details are converted into readable formats and forwarded to the eCommerce store.Ī Better Experience Customer Service Takes its Place at the Top of the Queue with ERP Integration.Sales Orders and Quotes are sent to the appropriate staff for review, fulfillment and shipping.Visitor behavior is tracked and recorded to build user profiles for custom displays, marketing messages, recommendations and content curation.If a sale is made, a Customer Record and Sales Order are automatically generated.A record of the visit is generated and converted into a format that works in Old Dominion Freight Line & Epicor software (Contact record -> Activity log).Customers and prospects visit an eCommerce website.Examples of how integrating ERP software works in practical terms include the following automated processes: Order processing speeds up, customers can access a range of information about their accounts such as order history and shipping options, so that it’s easy to place complex orders. Integrated Old Dominion Freight Line & Epicor applications can foster greater customer loyalty with business process automation that delivers consistently outstanding customer service. Innovative & Robust How Middleware Integration Works for B2B Platforms

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